Customer Service Operations Coordinator

4 weeks ago


San Diego, California, United States Ricoh USA, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Operations Coordinator to join our team at Ricoh USA, Inc. This role is responsible for supporting daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area.

Key Responsibilities
  • Assist in the implementation of new customer accounts and service expansions
  • Support the daily operations for all contracted services at customer accounts within a geographical area
  • Provide feedback on site experience via survey tools to help improve the customer experience
  • Escalate customer issues to management and support the resolution to completion
  • Collect and analyze data for the Monthly Operations Review
Requirements
  • High school diploma plus 12 months of related work experience
  • Ability to cover accounts between 40-50 miles
  • Valid, violation-free driver's license and reliable transportation
  • Intermediate skill level on most common software applications
What We Offer
  • A competitive salary and benefits package
  • A comprehensive training program
  • Opportunities for career growth and advancement

Ricoh USA, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees.



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