Customer Service Representative

4 weeks ago


San Diego, California, United States Secure Transportation Company Inc Full time
Job Summary

Secure Transportation Company Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for coordinating the communication and distribution of reservations to our partner network and drivers.

Key Responsibilities:

  • Provide exceptional customer service to our clients, partners, and drivers.
  • Effectively dispatch, schedule, and assign reservations to our partner network and drivers.
  • Monitor driver clock-in times and communicate with drivers, dispatchers, and supervisors as needed.
  • Process partner pay adjustments and perform internal audits as assigned.
  • Collaborate with other departments to resolve customer, partner, and driver issues.

Requirements:

  • High school diploma or equivalent required.
  • Prior customer service experience preferred.
  • Prior dispatch experience preferred.
  • Proficient in computer software and database applications.
  • Excellent communication and problem-solving skills.

Working Conditions:

  • Remote work setting with occasional on-site training required.
  • Monday-Friday, 4:00am-8:00am part-time schedule.
  • Benefits include vacation, sick pay, holiday pay, medical, dental, vision, and life insurance.


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