Customer Service Representative
4 weeks ago
Secure Transportation Company Inc is seeking a highly skilled Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for coordinating the communication and distribution of reservations to our partner network and drivers.
Key Responsibilities:
- Provide exceptional customer service to our clients, partners, and drivers.
- Effectively dispatch, schedule, and assign reservations to our partner network and drivers.
- Monitor driver clock-in times and communicate with drivers, dispatchers, and supervisors as needed.
- Process partner pay adjustments and perform internal audits as assigned.
- Collaborate with other departments to resolve customer, partner, and driver issues.
Requirements:
- High school diploma or equivalent required.
- Prior customer service experience preferred.
- Prior dispatch experience preferred.
- Proficient in computer software and database applications.
- Excellent communication and problem-solving skills.
Working Conditions:
- Remote work setting with occasional on-site training required.
- Monday-Friday, 4:00am-8:00am part-time schedule.
- Benefits include vacation, sick pay, holiday pay, medical, dental, vision, and life insurance.
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