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Administrative Support Specialist

2 months ago

Irving, United States Seneca Nation Health System Full time
Job Overview

Salary: $15.60

PRIMARY ROLE:

The incumbent is tasked with managing all scheduling responsibilities within the Medical Unit while providing assistance to administrative staff as required.

KEY RESPONSIBILITIES:

  1. Handles and filters incoming phone inquiries, scheduling or redirecting calls based on individual patient requirements. Executes various administrative tasks essential for effective patient care.
  2. Informs patients regarding modifications to their appointments or provider availability as necessary. Responsible for managing all communications pertinent to patient care, both incoming and outgoing.
  3. Creates memos, work/school notes, reports, and other necessary documentation. Accurately records all information vital for patient care and ensures prompt entry of all required data into the electronic health record system.
  4. Documents all patient interactions in compliance with HIPAA regulations and the Privacy Act of 1974.
  5. Guides patients through the medical unit when required.
  6. Performs general office duties, ensuring maintenance, stocking of materials, and cleanliness to uphold a sanitary environment for patient care delivery.
  7. Engages in and advocates for Patient Centered Medical Home (PCMH) standards and practices. Responsible for all electronic health record functions and duties necessary for patient care.
  8. Fosters a collaborative and harmonious workplace atmosphere to ensure high-quality services for patients.
  9. Participates in all mandatory staff meetings and training sessions.
  10. Complies with the policies and procedures of the department and the Seneca Nation Health System.

SKILLS AND QUALIFICATIONS:

  • Exceptional communication, interpersonal, and patient service abilities.
  • Strong analytical and problem-solving skills.
  • Proficient computer skills.

EDUCATION:

  • High School Diploma or equivalent is required.
  • Experience in a large hospital, academic medical center, outpatient healthcare environment, or Indian Health Service (IHS)/tribal health is preferred.