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Service Operations Manager and Business Development Leader

2 months ago

Sheboygan, Wisconsin, United States Sheboygan Auto Group Full time
About the Role

Sheboygan Auto Group is seeking a seasoned Fixed Operations Director to lead our service department to new heights. As the Director of Fixed Operations and Service Excellence, you will be responsible for overseeing the entire service operation, driving business growth, and ensuring exceptional customer satisfaction.

Key Responsibilities
  • Leadership and Team Management: Hire, train, develop, and motivate a high-performing team of service advisors, technicians, and drive managers to achieve departmental goals.
  • Business Development: Forecast and meet departmental goals, develop and monitor budgets, and ensure the service department meets all customer satisfaction and financial targets.
  • Operational Excellence: Ensure proper repair techniques are used, schedule training as necessary, and stay up-to-date on product changes and new products.
  • Regulatory Compliance: Understand and comply with federal, state, and local regulations affecting service department operations.
Requirements
  • Education: Bachelor's degree in business administration or a related field (preferred).
  • Experience: 5+ years of dealership operations experience, preferably as a Service Manager or Fixed Operations Director. Service Advisor experience is a plus.
  • Leadership and Communication Skills: Proven leadership ability to mentor and train others, excellent verbal, non-verbal, and written communication skills.
  • Technical Skills: Proficient computer skills, including Microsoft Office and DMS.
  • Personal Qualities: Competitive and self-motivated attitude, eagerness to improve, professional appearance, demeanor, and work ethic.
About Us

Sheboygan Auto Group is committed to customer satisfaction and employee growth. We offer training programs, a fantastic culture, and opportunities for advancement. Our employees enjoy a rewarding work environment and opportunities to develop their careers.