Lead Technical Support Specialist
2 weeks ago
Lead Technical Support Specialist
Category:
Help Desk / Technical Support
Overview:
As a Lead Technical Support Specialist, you will play a crucial role in ensuring the seamless operation of our enterprise network endpoints. Your expertise will be essential in troubleshooting and resolving both hardware and software challenges across various systems.
Key Responsibilities:
- Provide comprehensive support for end-user devices across multiple facilities.
- Diagnose and resolve issues related to Windows 10/11 operating systems.
- Manage and support software applications including Microsoft Office 365, Adobe Acrobat, and various engineering tools.
- Respond to inquiries and troubleshoot problems related to computer hardware, software, printers, and telecommunications.
- Install and configure hardware components such as computers, monitors, and printers.
- Ensure the proper functioning of software applications including operating systems and productivity tools.
Qualifications:
- Must be a US Citizen.
- Associate's degree or equivalent experience with a minimum of 1 year in a relevant role.
- Ability to assist in the installation and upgrades of internal systems.
- Proficient in troubleshooting and maintaining both internal and external hardware.
- Strong problem-solving skills and the ability to manage multiple tasks effectively.
- Commitment to continuous professional growth and development.
- A collaborative team player who values collective success.
If you are looking to contribute to a dynamic team and enhance your professional journey, consider joining Belcan, a respected provider of staffing solutions dedicated to helping individuals and organizations thrive. We pride ourselves on offering exceptional opportunities across various employment types, including contract and direct assignments. For more information about our company and opportunities, please visit our website.
Equal Opportunity Employer:
Belcan is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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