Technical Service Specialist
2 weeks ago
About Us: At MOEbiz, we are dedicated to enhancing business operations through efficiency and productivity. Our guiding principle is to treat everyone with respect while providing swift, personalized assistance. We ensure that workplaces are equipped with essential tools and deliver timely service.
Position Overview: The Technical Service Specialist is responsible for diagnosing, repairing, and maintaining both monochrome and color stand-alone and networked devices at client locations. This role also involves connecting equipment to networks and computers, delivering exceptional technical support, and keeping precise documentation and inventory records.
Key Responsibilities:
- Punctually arrive at client sites and confirm service requests efficiently.
- Bring the necessary tools and supplies while maintaining a professional demeanor in client interactions.
- Accurately input data and maintain open lines of communication with the service team.
Job Expectations:
- Listen attentively to customer concerns, diagnose issues, and execute required repairs.
- Order necessary repair components and uphold productivity standards.
- Meet physical demands of the role and ensure clear communication throughout the service process.
Minimum Qualifications:
- High school diploma or equivalent.
- Associate's degree in electronics or a related discipline.
- Preferred experience with Ricoh, HP, and Konica Minolta devices.
- Strong communication and analytical abilities.
- Valid driver's license and a clean background check.
- Veterans are encouraged to apply.
Benefits:
- Monday to Friday work schedule with paid holidays and vacation/sick leave.
- Options for health, dental, and vision insurance.
- Provided paid life insurance.
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