Customer Service Specialist
1 week ago
About Vibes & Verbs:
Welcome to Vibes & Verbs, where creativity meets communication.
We are an innovative copywriting agency dedicated to producing engaging content that connects with audiences and drives success for businesses globally.
Vibes & Verbs is looking for a personable and meticulous Customer Service Specialist to become a part of our team.
In this role, you will serve as the primary point of contact for our clients, delivering outstanding customer support and assistance over the phone.
Key Responsibilities:
Respond to incoming calls and address customer inquiries efficiently and courteously.
Provide detailed information regarding Vibes & Verbs' offerings, pricing structures, and current promotions to both potential and existing clients.
Manage customer complaints, offer suitable solutions, and follow up to ensure satisfactory resolution.
Keep precise and comprehensive records of customer interactions and transactions in the customer relationship management (CRM) system.
Assist with scheduling appointments, managing client accounts, and processing orders.
Follow up on unresolved customer inquiries to ensure they are addressed in a timely manner.
Work collaboratively with other departments to resolve intricate customer issues and enhance the overall customer experience.
Qualifications:
High school diploma or equivalent; a bachelor's degree in a relevant field is advantageous.
Exceptional verbal and written communication skills, coupled with a professional and friendly phone demeanor.
Strong analytical skills and the ability to think on your feet.
Proficiency in computer usage, with familiarity in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
Excellent organizational skills and a keen eye for detail.
Benefits:
Competitive salary
Opportunities for professional growth and development
Supportive and collaborative work environment
Comprehensive health benefits package
Paid time off and holidays
Join Vibes & Verbs and play a vital role in providing exceptional customer service to our clients.
If you are enthusiastic about assisting others and excel in a customer service environment, we encourage you to consider this opportunity.
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