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Healthcare Customer Service Specialist
2 months ago
Position Overview:
As a Healthcare Customer Service Specialist, you will play a crucial role in enhancing patient experiences within our innovative call center environment. Your primary responsibility will be to provide exceptional support to patients, ensuring their needs are met with empathy and professionalism.
Shift Details:
This is a full-time position requiring 40 hours of work per week, with various shift options available to accommodate our patients' needs.
- Monday-Friday: 6:00 am to 10:00 pm (multiple 8-hour shift options)
- Saturday-Sunday: 8:00 am to 4:00 pm (rotating schedule with team members)
About Tailored Management:
At Tailored Management, we are committed to transforming the healthcare experience for patients and providers across the nation. Our mission is to ensure that healthcare is accessible and equitable for everyone.
About the Patient Care Team:
Our call center serves as the heartbeat of Tailored Management, placing patients at the center of our operations. By joining our team, you will contribute to delivering outstanding service and support to patients, healthcare providers, and pharmacies. This dynamic role will provide you with valuable insights into patient needs and feedback, allowing us to continuously improve our services.
Key Responsibilities:
- Call Handling: Respond to incoming customer inquiries via phone, email, or chat with professionalism and empathy, aiming to resolve issues effectively. Maintain an average daily call goal of 75+.
- Issue Triage: Assess customer concerns and direct them to the appropriate internal teams for resolution.
- Feedback Collection: Gather and relay patient feedback and technical issues to relevant teams to drive continuous improvement.
- Problem Solving: Identify patient needs, clarify information, and provide solutions to ensure satisfaction.
- Customer Engagement: Build lasting relationships with patients and create positive experiences.
- Documentation: Keep detailed records of all customer interactions for future reference.
Qualifications:
- High School Diploma or equivalent.
- Minimum of 2 years of experience in customer support or service roles, preferably in healthcare or high-growth environments.
- Proven success in a call center setting with strong performance metrics.
- Excellent problem-solving abilities with a focus on process enhancement.
- Preferred Pharmacy Technician certification; support will be provided for obtaining this certification.
Our Offer:
- A rewarding position addressing real-world challenges for individuals in need of affordable medication access.
- Generous vacation package.
- Comprehensive healthcare benefits.
- Competitive compensation based on experience and performance.
- Option for hybrid work available for full-time employees upon meeting specific performance metrics.
To apply, please submit your resume and a cover letter detailing your relevant experience and explaining your fit for this role. We look forward to reviewing your application.
