Customer Service Specialist for Commercial Lines

1 week ago


Columbus, Ohio, United States TAYLOR & ASSOCIATES INSURANCE LLC Full time
Customer Service Specialist Role

We are seeking a committed and approachable Customer Service Specialist to enhance our client interactions. The primary focus of this role is to deliver outstanding service to ensure that every client has a positive experience. The ideal candidate will be meticulous, client-oriented, and possess a solid understanding of insurance offerings.

Key Responsibilities:
  • Assist clients with policy modifications, quotes, payments, and general inquiries
  • Manage customer communications regarding insurance policies
  • Engage with new clients to assess their requirements and finalize their coverage
  • Provide comprehensive information about our products and services
  • Address product or service concerns and ensure follow-up for resolution
  • Keep precise records of customer interactions
  • Collaborate with colleagues and share expertise
Required Qualifications:
  • Possession of a valid insurance license is mandatory
  • A minimum of two years of experience in commercial lines insurance is required
  • Strong understanding of insurance products and underwriting processes
  • Exceptional communication and problem-solving abilities
  • Highly organized with strong multitasking capabilities
  • Proficient in technology and computer applications


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