Customer Service Representative

7 days ago


Columbus, Ohio, United States Pumpkin, Inc. Full time

Pet Insurance Customer Experience Specialist

Pumpkin, Inc. is seeking a skilled and motivated individual to join our team as a Pet Insurance Customer Experience Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to pet parents across various communication channels.

Key Responsibilities:

  • Provide top-notch customer care to pet parents through phone, email, text, chat, and social media.
  • Educate pet parents on the benefits and value of pet health insurance.
  • Utilize empathy and problem-solving skills to resolve customer issues, rectify poor experiences, and maintain positive relationships with customers.
  • Proactively seek opportunities to sell and upsell pet insurance policies.

Requirements:

  • Active Property and Casualty Producer License.
  • Experience in the insurance industry, including customer-facing or claim administration roles.
  • Excellent verbal and written communication skills.
  • Strong de-escalation and problem-solving skills.
  • Attention to detail in every task.
  • Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.).
  • A roll-up-your-sleeves mentality and a willingness to take on new challenges.
  • Entrepreneurial interest and a passion for pets.
  • Proficiency in MS Excel and G-Suite tools.
  • Fluency in other languages, with Spanish preferred.

About Us:

Pumpkin, Inc. is a fast-paced and growing startup dedicated to providing innovative pet health insurance solutions. We are committed to creating a happier world for pets and their people.



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