Customer Service Representative
7 days ago
Pet Insurance Customer Experience Specialist
Pumpkin, Inc. is seeking a skilled and motivated individual to join our team as a Pet Insurance Customer Experience Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to pet parents across various communication channels.
Key Responsibilities:
- Provide top-notch customer care to pet parents through phone, email, text, chat, and social media.
- Educate pet parents on the benefits and value of pet health insurance.
- Utilize empathy and problem-solving skills to resolve customer issues, rectify poor experiences, and maintain positive relationships with customers.
- Proactively seek opportunities to sell and upsell pet insurance policies.
Requirements:
- Active Property and Casualty Producer License.
- Experience in the insurance industry, including customer-facing or claim administration roles.
- Excellent verbal and written communication skills.
- Strong de-escalation and problem-solving skills.
- Attention to detail in every task.
- Experience with ticketing software (Zendesk, Kustomer, Gladly, etc.).
- A roll-up-your-sleeves mentality and a willingness to take on new challenges.
- Entrepreneurial interest and a passion for pets.
- Proficiency in MS Excel and G-Suite tools.
- Fluency in other languages, with Spanish preferred.
About Us:
Pumpkin, Inc. is a fast-paced and growing startup dedicated to providing innovative pet health insurance solutions. We are committed to creating a happier world for pets and their people.
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