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Warehouse Customer Service Specialist

2 months ago

Columbus, Ohio, United States Allied Supply Company, Inc. Full time
Job Overview

Warehouse Customer Service Specialist

Allied Supply Company, Inc., a prominent wholesale distributor in the HVACR and refrigeration industry, is seeking a dedicated Full-Time Warehouse Customer Service Specialist. This role is essential for enhancing operational productivity, profitability, and customer satisfaction through precise handling of materials and orders.

Key Responsibilities:

  • Efficiently pull, fill, pack, and prepare customer orders for collection.
  • Deliver exceptional service to our clientele.
  • Maintain awareness of order statuses at all times.
  • Adhere to specific instructions related to individual orders.
  • Accurately process returns and manage order cancellations or modifications.
  • Foster positive communication with supervisors, sales personnel, colleagues, and customers to facilitate order pickups.
  • Safely operate forklifts, pallet jacks, and other warehouse machinery, ensuring compliance with safety regulations.
  • Contribute to maintaining a clean, organized, and efficient workspace.
  • Follow established safety protocols in a drug-free environment.
  • Stay proficient in relevant computerized systems and technologies.
  • Serve as a backup delivery driver when necessary.
  • Perform additional tasks as assigned.

Qualifications:

  • Outstanding customer service abilities.
  • Flexibility to adapt to changing schedules and demands.
  • Capability to build and maintain effective relationships with colleagues and customers.
  • Ability to work independently.
  • Mechanical aptitude with a general understanding of HVACR systems preferred.
  • Physical capability to lift and move items weighing up to 100 lbs.
  • Compliance with OSHA standards for forklift operation.
  • Proficient in following written instructions and established procedures.
  • Team-oriented with a productive work ethic.
  • Strong problem-solving and analytical skills.
  • Basic computer and typing skills.
  • Willingness to stand and walk for extended periods.
  • Possession of a valid driver's license and ability to obtain a DOT medical certificate.
  • Capacity to maintain physical activity throughout the work shift.

What We Offer:

· Competitive salary package

· Comprehensive benefits including medical, dental, short- and long-term disability, profit sharing, paid time off, and more.

Allied Supply Company, Inc. is committed to equal employment opportunities.