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Customer Service Operations Specialist

2 months ago

Columbus, Ohio, United States R2 Logistics Full time

Are you seeking a role in a dynamic office atmosphere that allows you to leverage your administrative and client support abilities? Consider whether the Customer Service Operations Specialist position at R2 Logistics aligns with your career aspirations:

Do you possess a friendly demeanor and excel at resolving issues while managing multiple tasks efficiently?

Do you flourish in a high-energy, collaborative environment?

Would you characterize yourself as proactive, convincing, and organized?

The Customer Service Operations Specialist is essential to our operational framework. As a third-party logistics provider (3PL), R2 Logistics delivers shipping solutions to manufacturing clients across the nation. This role ensures effective communication from order placement to freight delivery, enabling us to maintain the highest standards of customer satisfaction.

Key Responsibilities:

  • Data Management: Precisely inputting customer orders into the transportation management system while accounting for variations in linehaul costs, fuel surcharges, and client specifications.
  • Shipment Monitoring: Engaging with contracted carriers through phone and email to track their locations.
  • Issue Resolution: Actively investigating challenges that arise during transit, evaluating their effects on delivery schedules, and collaborating with team members to devise solutions for timely delivery.
  • Appointment Coordination: Organizing pickup and delivery schedules via phone and email; notifying team members of any scheduling conflicts.

Qualifications:

  • Bachelor's degree is preferred.
  • A proactive mindset towards problem-solving.
  • Strong and persuasive communication abilities.
  • Capability to deliver exceptional customer service when confronted with challenges.
  • Excellent follow-up skills with a meticulous attention to detail.
  • Aptitude for multitasking and achieving results in a fast-paced environment.
  • Enthusiastic and positive outlook.

Benefits:

  • Comprehensive Medical/Dental/Vision/Life insurance.
  • Paid holidays, vacation, and sick leave.
  • 401K plan with company matching.
  • Competitive salary package.
  • Full-cycle training in both industry and position.
  • Attractive base salary.
  • Opportunities for internal career growth.

About R2 Logistics:

Established in 2006, R2 Logistics has prospered through the commitment and perseverance of our workforce. We have emerged as an industry leader by delivering unmatched customer service, driven by a competitive 'strive to win' mentality.

As a third-party logistics (3PL) entity, we grant our clients access to our network of contracted transportation providers. Without our own fleet, we engage asset-based transportation companies to supply the necessary equipment for managing hundreds of daily shipments for our clients.

R2 Logistics is an equal opportunity employer. All qualified candidates will be considered without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability, or as a Vietnam era or other protected veteran.

R2 Logistics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm US work authorization upon acceptance of a job offer and completion of the Form I-9.