Client Support Specialist

2 weeks ago


Cincinnati, Ohio, United States LHH Recruitment Solutions Full time
Job Overview

LHH Recruitment Solutions is seeking a dedicated Client Support Specialist to join our team. This position is ideal for individuals with a robust background in customer engagement and call center operations, who are committed to delivering outstanding service in a dynamic setting.

Location: Blue Ash, Ohio
Compensation: $19 - $21 per hour
Shift: 1st Shift, Monday to Friday
On-Site: 100%

Key Responsibilities:
  • Customer Engagement: Manage both inbound and outbound communications, ensuring exceptional service by addressing customer inquiries, resolving issues, and efficiently processing transactions.
  • Issue Resolution: Proactively identify and address customer concerns, providing accurate information and effective solutions. Escalate complex matters to the relevant departments as needed.
  • Data Management: Ensure accurate entry and updates of customer information in the company’s database. Maintain comprehensive records of customer interactions, transactions, and feedback.
  • Product Knowledge: Acquire a deep understanding of the company’s offerings to provide informed support and guidance to clients.
  • Communication & Reporting: Foster effective communication with customers and team members. Prepare and submit regular reports detailing call activities, customer feedback, and service challenges.
  • Compliance: Adhere to all company policies and procedures, including maintaining the confidentiality and security of customer information. Follow call center protocols and performance standards.
Qualifications:
  • Experience: A minimum of 1-2 years of experience in a call center environment is required.
Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a customer-focused approach.
  • Proficiency in call center software and Microsoft Office Suite.
  • Ability to multitask and manage time effectively in a high-volume environment.
  • Attention to detail and accuracy.
Benefits:
  • Comprehensive benefits package including medical, dental, vision, life insurance, short-term disability, and additional voluntary benefits. Our program allows employees to select coverage that meets their individual needs. Paid leave options may include Sick Leave as required by law, along with other paid leave mandated by Federal, State, or local law, and Holiday pay upon meeting eligibility criteria.

Pay Details: $19.00 to $21.00 per hour

Equal Opportunity Employer: LHH Recruitment Solutions is an equal opportunity employer, welcoming applicants from diverse backgrounds.



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