Client Support Specialist

2 months ago


Cincinnati, Ohio, United States Teasdale Fenton Cleaning and Property Restoration Full time


About Teasdale Fenton Cleaning and Property Restoration
Teasdale Fenton Cleaning and Property Restoration is a well-established, family-operated restoration firm serving the Greater Cincinnati region. With a legacy spanning over a century, we have been dedicated to assisting clients across Southwest Ohio, Northern Kentucky, Southeast Indiana, and the Columbus area. Our commitment to excellence has earned us a distinguished reputation for delivering exceptional service to both residential and commercial clients.

Position Overview
Due to our ongoing success and expansion, we are seeking to enhance our Customer Service division by adding a full-time Customer Service Representative.

Key Responsibilities
  • Manage a substantial volume of incoming inquiries from clients wishing to arrange services such as carpet cleaning and water damage restoration.
  • Deliver outstanding customer service while proficiently using company-specific software.
  • Effectively communicate with various teams within the organization to ensure prompt and high-quality resolution of customer requests.
  • Conduct outbound calls to clients from our internal database for sales initiatives.
  • Perform general administrative tasks, including filing, faxing, and supporting team members as necessary.
  • Possess a high school diploma or GED equivalent.
  • Demonstrate proficiency in Microsoft Office applications.
  • Exhibit strong data entry capabilities.
  • Have reliable transportation.
  • Manage a multi-line phone system efficiently.
  • Provide exemplary customer service with a positive demeanor.
  • Possess excellent verbal and written communication skills.


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