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Client Support Specialist

2 months ago

Cincinnati, Ohio, United States The Courier Company Full time
Job Overview

The Courier Company, a prominent provider of delivery solutions in the Cincinnati area, is looking to expand our workforce.

We are in search of 2 Client Support Specialists to enhance our team. Your primary role will involve assisting customers with their delivery orders via phone and email. While our standard working hours are from 8 AM to 5 PM, we offer some flexibility for the ideal candidate.

Key Responsibilities:

  • Address customer inquiries and process orders
  • Offer detailed information regarding our services and products
  • Identify and resolve product-related issues and concerns
  • Maintain and update customer records based on interactions
  • Build and sustain a comprehensive knowledge base of our evolving services and products

Required Qualifications:

  • Prior experience in customer service, sales, or similar fields
  • Strong ability to establish rapport with clients
  • Capacity to prioritize tasks and manage multiple responsibilities
  • Professional and positive attitude
  • Exceptional written and verbal communication skills
About The Courier Company

The Courier Company specializes in providing time-sensitive delivery solutions on local, regional, and national scales.

Our delivery offerings include:

  • Life Sciences
  • Aircraft parts (AOG)
  • Legal Courier Services
  • Retail Delivery Solutions