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Account Representative

2 months ago

Grayslake, United States Careerbuilder-US Full time

Job description

Our Client Communications Specialist position is challenging, exciting and an immediate career opportunity. We are offering this position to an outstanding candidate who is motivated to join one of today’s most prestigious, advanced companies

Responsibilities for this position include:

· Be the front-line communication for Imagine

· Maintain a positive, empathetic, and professional attitude toward customers at all times

· Communicate with customers through various channels.

· Coordinate with multiple departments.

· Process customer/internal orders and requests.

· Utilize resources to research and provide resolution against various challenges and customer complaints.

· Provide feedback on customer service processes to support best practices, maintaining overall efficiency.

· Manage low to mid-level customer accounts keeping all training documentation up-to-date

· Knowledgeable of Imagine systems

· Consistently model 5S – safety

· Minimal lifting 10-15 lbs.

Requirements for this position include:

· High school diploma, general education degree, or equivalent.

· Strong communication skills

· Ability to navigate multiple systems

· Strong attention to detail

· Enthusiastic personality, self-starter

· Ability to stay calm and work through stress in a positive manner

· Basic knowledge of Excel and Microsoft programs

· Ability to manage tasks and work independently

· 1-2 years’ experience in customer service