Guest Services Coordinator
2 weeks ago
In the hospitality industry, our roles extend beyond merely facilitating check-in and check-out processes. We aim to curate experiences that are not only memorable but also distinctive.
As a Guest Services Coordinator, you will proactively provide a comprehensive array of services that enhance the guest's journey throughout their stay.
Your responsibilities will transcend the conventional front desk duties, allowing you to take charge of the guest experience in key areas of the establishment with a commitment to a "guest-first" philosophy.
You will have the autonomy to navigate your environment and take necessary actions to ensure guest satisfaction.Whether it involves managing operational tasks, fulfilling guest requests, preparing reports, serving quality meals, or highlighting local attractions, the Guest Services Coordinator ensures that every interaction contributes positively to the overall experience.
Success in this role hinges on several essential factors: fostering a safe work environment, adhering to company policies and procedures, maintaining confidentiality, safeguarding company assets, upholding quality standards, and ensuring that your uniform, personal appearance, and communication reflect professionalism.
Guest Services Coordinators will be active throughout their shifts, requiring the ability to stand, sit, or walk for extended periods, and engage in hands-on tasks (including moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance; reaching overhead and below the knees, which includes bending, twisting, pulling, and stooping).
Excellence in these responsibilities (along with other reasonable tasks as assigned) is vital for Guest Services Coordinators to consistently meet the expectations of our guests and our organization.
PREFERRED QUALIFICATIONS
Education:
High school diploma or G.E.D. equivalent.
Related Work Experience:
No prior experience required.
Supervisory Experience:
No supervisory experience required.
License or Certification:
None
Marriott International is an equal opportunity employer, committed to building a diverse workforce and fostering an inclusive, people-first culture.
We uphold a commitment to non-discrimination on any protected basis, including disability and veteran status, or any other basis covered under applicable law.
At Marriott, we are dedicated to enhancing the needs of travelers globally.This commitment has driven us to create the first hotel specifically designed for business travelers, and it continues to inspire the Courtyard experience, empowering our guests regardless of their travel purpose.
We seek individuals who are dedicated to delivering exceptional guest experiences, thrive in a collaborative yet ambitious team environment, and are eager to learn and improve continuously—all while enjoying their work.
By joining Marriott, you become part of a distinguished portfolio of brands.Here, you can excel in your career, discover your purpose, connect with a remarkable global team, and become the best version of yourself.
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