Customer Experience Coordinator

6 days ago


Spokane, Washington, United States Ferguson Enterprises Full time
Job Summary

We are seeking a highly skilled and customer-focused Showroom Coordinator to join our team at Ferguson Enterprises. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our clients.

Key Responsibilities:
  • Greet and Engage with Clients: Welcome and greet clients upon arrival, and develop a lasting relationship by understanding their needs and preferences.
  • Manage Incoming Calls: Answer and direct phone calls with a professional and positive demeanor, ensuring that clients receive prompt and courteous service.
  • Communicate Appointment Policy: Clearly explain and communicate our appointment policy to clients, ensuring that they understand our procedures and expectations.
  • Coordinate Showroom Activities: Manage and coordinate showroom activities, including client meetings, product demonstrations, and other events.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with clients and colleagues.
  • Customer-Focused: Demonstrate a strong customer-focused mindset, with a commitment to providing exceptional service and ensuring client satisfaction.
  • Organizational Skills: Possess strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.


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