Medical Office Coordinator

2 weeks ago


Saint Louis County Missouri, United States SSM Health Physical Therapy Full time

Job Summary:

The Patient Service Specialist (PSS) is a vital member of the SSM Health Physical Therapy team, responsible for providing exceptional customer service and administrative support in our outpatient centers. This role requires a strong work ethic, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Greet patients and families with a warm and welcoming demeanor
  • Answer phone calls and respond to patient inquiries in a timely and professional manner
  • Manage patient intake and data entry, ensuring accurate and up-to-date records
  • Verify insurance coverage and pre-authorize treatments as needed
  • Schedule patient appointments and maintain a smooth workflow
  • Operate the front office of our outpatient centers, providing administrative support to therapists and therapy assistants
  • Support daily cash balancing and weekly banking deposits

Requirements:

  • High School degree or diploma required
  • Basic knowledge of computer skills, including keyboard familiarity and word processing
  • Excellent customer service and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Preferred experience in a medical office setting
  • Knowledge of health insurance preferred

Benefits:

  • Generous benefits package, including health, dental, and vision insurance
  • Paid Time Off (PTO) and Extended Illness Days (EID)
  • A 401(k) retirement plan with company match
  • Short and Long Term Disability
  • Personal and Family Medical Leave

About SSM Health Physical Therapy:

SSM Health Physical Therapy is a leading provider of physical therapy services, committed to delivering high-quality care to our patients. We value diversity and are an equal opportunity employer, dedicated to creating a workplace that reflects the communities we serve.



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