Insurance Customer Service Representative

4 days ago


Savannah, Georgia, United States Mass Markets Full time
Mass Markets
  • Job Overview
  • As an Insurance Customer Service Agent at Mass Markets, you will be responsible for providing exceptional customer service and support to our policyholders. Your primary goal will be to ensure that our customers have a positive experience with our company, and that their needs are met in a timely and professional manner.
  • Key Responsibilities
  • Support inbound customer service, help desk, and back office processing representatives
  • Provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services, and best solutions
  • Leverage sales, marketing, and influence skill sets to assist with acquisition and retention of policyholders
  • Develop and maintain a deep understanding of our products and services, as well as industry trends and best practices
  • Collaborate with internal stakeholders to identify and address customer needs and concerns
  • Continuously improve customer service processes and procedures to ensure that our customers receive the highest level of service
  • Stay up-to-date on industry developments and regulatory requirements

Hiring Immediately



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