Service Desk Support Assistant

9 hours ago


Savannah, Georgia, United States Parker's Kitchen Full time

Parker's Kitchen is seeking a motivated Service Desk Support Assistant to join our team. As an assistant, you will work alongside experienced Service Desk Support Representatives, gaining hands-on experience in handling both facilities maintenance and IT support tickets. This role offers a unique opportunity to develop technical and customer service skills in a fast-paced retail environment.

Key Responsibilities:
  • Facilities Maintenance Support:
    • Assist with logging and tracking facilities maintenance tickets, including plumbing, electrical, HVAC, and general building issues.
    • Shadow Service Desk Support Representatives to learn how to coordinate with vendors and internal teams for resolution.
    • Participate in basic troubleshooting and problem-solving activities for minor facilities issues.
    • Update ticket information and assist with follow-up actions to ensure timely resolution.
  • IT Support:
    • Assist in handling IT-related support requests, including hardware and software issues, system access, and network connectivity problems.
    • Learn to troubleshoot basic technical problems under the guidance of senior team members.
    • Help escalate complex IT issues to the appropriate personnel and track resolutions.
    • Gain experience in supporting users with guidance on IT policies and best practices.
  • Customer Service:
    • Learn and apply customer service skills to provide friendly and effective support to Parker's Kitchen employees.
    • Help gather necessary information from end-users and communicate updates on ticket status.
    • Develop a customer-focused approach by observing and participating in service interactions.
  • Documentation and Reporting:
    • Assist in maintaining accurate documentation of support activities and ticket resolutions.
    • Help update knowledge base articles with the guidance of senior representatives.
    • Participate in reporting activities to track service desk performance and identify areas for improvement.


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