Customer Experience Specialist

1 week ago


Littleton, Colorado, United States Amazon Services LLC Full time
About the Role

As a Customer Service Representative at Amazon Services LLC, you will play a critical role in ensuring our customers receive exceptional service and support. You will be based at one of our last-mile delivery warehouses, where you will be in contact with our warehouse, associates, delivery partners, and customers when they need guidance.

Key Responsibilities
  • Communicate with customers directly in-person, via phone, and via email to resolve issues and provide support.
  • Empathize with and prioritize customer needs to ensure a positive experience.
  • Uphold company values and respect every customer interaction.
  • Resolve issues and set appropriate expectations with customers.
  • Clearly understand and respond appropriately to customer issues.
  • Consistently compose grammatically correct, concise, and accurate written responses to customer issues.
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome.
  • Make quick and effective decisions on behalf of the customer.
Requirements
  • High School or equivalent diploma.
  • Previous experience in Customer Service.
  • Ability to effectively prioritize work time to ensure efficiency.
  • Experience with Windows Operating Systems and Microsoft Outlook.
  • Familiarity with multiple web browsers, data base searching, and instant messenger tools.
Preferred Qualifications
  • Bachelor Degree or equivalent work-related experience.
  • Proficiency in verbal and written communication skills.
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
  • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.


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