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Customer Experience Specialist

2 months ago

Littleton, Colorado, United States Sun Hill Properties, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Sun Hill Properties, Inc. as a Front Desk Representative. As the face of our front desk and the first point of contact for guests, you will be responsible for providing exceptional service and ensuring a seamless experience for our valued customers.

Key Responsibilities
  • Guest Service: Greet and welcome guests in a friendly and professional manner, ensuring a warm and inviting atmosphere.
  • Reservation Management: Confirm all details of the reservation upon check-in, ensuring accuracy and attention to detail.
  • Communication: Effectively communicate with guests, team members, and management to ensure seamless operations and resolve any issues that may arise.
  • Housekeeping and Maintenance: Maintain a clean and organized front desk area, ensuring all necessary supplies and amenities are available.
  • Security and Safety: Adhere to all security procedures and protocols, ensuring the safety and security of guests and team members.
  • Continuous Improvement: Continuously seek feedback from guests and team members, using this information to improve processes and procedures.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Previous hotel experience preferred.
  • Language Skills: Bilingual skills a plus.
  • Physical Demands: Ability to sit, walk, climb stairs, stand, crouch, bend, stoop, grasp, push, pull, and lift as required.
  • Safety Requirements: Ability to wear Personal Protective Equipment (PPE) as required.
  • Grooming: Maintain a neat, clean, and well-groomed appearance at all times.
  • Schedule: Availability to work AM, PM, nights, overnights, weekends, and/or holidays required.
Working Conditions

This position is classified as non-exempt and is subject to overtime in accordance with Federal and State Regulations.