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Retail Sales Associate
2 months ago
We are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at H&M Group. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and inclusive store environment.
Key Responsibilities- Customer Service: Actively greet and engage with customers to provide a personalized shopping experience, offering assistance and product recommendations to meet their needs.
- Product Knowledge: Develop and maintain a deep understanding of our products, including fashion trends, styles, and features, to effectively communicate with customers and drive sales.
- Store Operations: Support the maintenance of a clean and organized sales floor, including folding, hanging, displaying, and merchandising garments according to H&M Group standards.
- Inventory Management: Assist with receiving, processing, and stocking merchandise, ensuring accurate inventory levels and efficient stockroom management.
- Point of Sale: Process transactions, handle customer returns and exchanges, and maintain a high level of accuracy and efficiency at the register.
- Team Collaboration: Work closely with colleagues to achieve sales goals, share knowledge and best practices, and contribute to a positive and inclusive team environment.
- Store Safety and Security: Adhere to H&M Group safety and security protocols, including health and safety procedures, to ensure a safe and secure shopping environment for customers and colleagues.
- Customer Service Skills: Passion for delivering exceptional customer service, with a focus on building strong relationships and meeting customer needs.
- Product Knowledge: Ability to learn and maintain a deep understanding of our products, including fashion trends and styles.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with customers, colleagues, and management.
- Teamwork: Ability to work collaboratively as part of a team, with a focus on achieving sales goals and contributing to a positive store environment.
- Adaptability: Flexibility to adapt to changing priorities, sales trends, and store needs, with a focus on delivering results and exceeding customer expectations.
- Competitive Compensation: Competitive hourly rate and opportunities for quarterly performance-based bonuses.
- Benefits: Access to a range of benefits, including health and wellness programs, employee discounts, and opportunities for professional development.
- Career Growth: Opportunities for career advancement and professional growth within H&M Group, with a focus on developing skills and expertise in customer service, sales, and leadership.
