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Retail Operations Assistant Manager

2 months ago

San Jose, California, United States Forever 21 Full time

Job Title: Retail Operations Assistant Manager

Forever 21 is seeking a committed Retail Operations Assistant Manager to assist the Store Manager in providing exceptional customer service and ensuring a remarkable shopping experience. In this role, you will be responsible for overseeing the team, enhancing sales performance, maintaining store standards, and ensuring compliance with company policies.

Key Responsibilities

  • Conduct regular store inspections to guarantee service excellence
  • Train and mentor team members on operational procedures and customer engagement
  • Foster team development and growth
  • Collaborate with leadership on sales initiatives
  • Utilize data analysis for strategic planning and execution
  • Maintain open communication with the management team
  • Oversee recruitment objectives and payroll management
  • Work closely with merchandising teams
  • Drive store profitability and sales growth

Required Qualifications

  • High school diploma or equivalent; a college degree is preferred
  • 2-3 years of experience in retail, with supervisory experience necessary
  • Strong focus on customer satisfaction
  • Skilled in coaching, sales enhancement, and strategic development
  • Excellent verbal and written communication abilities
  • Capable of attracting and retaining skilled personnel
  • Availability for a flexible work schedule

Employee Benefits

This position offers a competitive salary based on experience. Our benefits package includes a 401(k) plan, overtime compensation, flexible scheduling, and an employee discount program. Forever 21 is an equal opportunity employer dedicated to fostering a culture of inclusion and diversity within the workplace.