Mailroom Operations Associate

4 days ago

Newport Beach, United States Hyundai Capital America Full time

About Hyundai Capital America

Hyundai Capital America is a leading provider of financial products and services to Hyundai, Genesis, and Kia customers and dealerships. We offer a wide range of financial solutions, including vehicle financing, leasing, subscription, and insurance. Our commitment to innovation and customer satisfaction drives us to reimagine the customer and dealer experience.

Job Summary

We are seeking a highly motivated and organized individual to join our team as a Mailroom Operations Associate. This role is responsible for processing incoming mail, providing guidance and coaching to team members, and identifying process improvements to increase mailroom efficiencies and customer satisfaction.

Key Responsibilities

  • Process incoming mail, requests, and documents, ensuring accuracy and adherence to company policies and procedures.
  • Provide day-to-day guidance, assignments, and real-time coaching and feedback to team members.
  • Identify process improvements to increase mailroom efficiencies and customer satisfaction.
  • Respond to and resolve concerns within assigned SLA.
  • Maintain mailroom record organization and adhere to company document storage protocols.
  • Participate in coaching and development sessions to enhance individual performance and team performance.

Requirements

  • Strong verbal, written, and interpersonal communication skills.
  • Self-motivated and self-starter with ability to multitask and follow workflow processes.
  • Ability to work well under pressure and meet deadlines.
  • 2-4 years' experience in a fast-paced office environment, preferably in a mailroom or with processing documents related to backend servicing functions.
  • Previous experience in a team lead role desired.
  • High school diploma or general education degree (GED).

Work Environment

This role is performed in an office environment, requiring extended periods of sitting, standing, and walking. The successful candidate will be able to work well in a fast-paced team environment and adapt to changing priorities.

Benefits

  • Medical, dental, and vision plans.
  • Immediate 401(k) matching and vesting.
  • Vehicle purchase and lease discounts plus monthly vehicle allowances.
  • Paid Volunteer Time Off with company donation to a charity of your choice.
  • Tuition reimbursement.

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