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Associate, Servicing Mailroom Operations

2 months ago

Newport Beach, United States Hyundai Capital America Full time
Description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement

What to Expect

The Associate, Servicing Mailroom Operations is responsible for not only processing incoming mail which includes identifying, routing and logging incoming mail in adherence HCA's policy and procedures, but they are also responsible for providing day to day guidance, assignments and real time coaching and feedback to the Associate, Servicing Mailroom position.

This position is expected to provide recommendations on process enhancements to increase mailroom efficiencies and the overall customer experience. Additionally, the Associate, Servicing Mailroom Operations will provide reporting on all mailroom activities to department leadership.

All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

What You Will Do

1. Process incoming mail, requests and documents including physical checks as requested, ensuring accuracy per KSOX requirements and HCA's policy and procedures. Track mailroom processes and oversee daily adherence to Mailroom Servicing SLAs and KSOX requirements, which includes directing task prioritization for mailroom operations, entering daily volumes for leadership and escalating issues that would impact the mailroom.

2. Assist in identifying process improvements that positively impact mailroom operations including recommending efficiencies and enhancements to the customer experience.

3. R espond and oversee mailroom inbox and respond/resolve concerns within the assigned SLA.

4. Oversee maintenance of mailroom record organization with adherence to HCA's document storage protocols.

5. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

6. Perform all other duties as assigned.

Qualifications

What You Will Bring

• Strong verbal, written and interpersonal communication skills

• Must be self-motivator and self-starter

• Ability to multitask and follow workflow processes for assigned job duties

• Must be able to successfully operate in a fast paced and team environment

• Must adapt well to change and successfully adjust to changing priorities

• Must be proficient with Microsoft Office Suite and have experience with general office equipment

• Ability to work well under pressure and meet deadlines

• 2-4 years' experience in a fast-paced office environment, preferably working in a mailroom or with processing documents related to backend servicing functions.

• Previous experience in a team lead role desired

• High school diploma or general education degree (GED)

Work Environment

Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information.We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .