HIV Outreach Coordinator

ROLE SUMMARY:

The Outreach Specialist is responsible for providing support, testing, and referral services aimed at integrating individuals affected by HIV/AIDS into ongoing care. This role emphasizes the re-engagement of individuals living with HIV or AIDS who have previously disengaged from care, by offering education on the significance of consistent HIV treatment and management.

KEY RESPONSIBILITIES:

• Deliver pre/post HIV counseling and testing services along with STI screenings.
• Facilitate referrals to Treatment Adherence/Partner services for newly diagnosed or returning clients.
• Collaborate with colleagues to plan and participate in community outreach events.
• Identify locations for HIV testing and condom distribution.
• Monitor and manage outreach and testing supplies on a weekly basis.
• Conduct outreach activities, including case finding and client recruitment.
• Maintain awareness of local service providers to connect with individuals who are HIV positive but not currently receiving care.
• Participate in multidisciplinary team meetings and community discussions.
• Build and sustain relationships with social workers at local hospitals and clinics.
• Access and follow up on community resource referrals effectively.
• Engage closely with clients to promote adherence through education and collaboration with the medical team.
• Ensure accurate completion and timely submission of necessary paperwork.
• Input patient data into Evaluation Web, ensuring compliance with reporting requirements.
• Assist clients in accessing services and accompany them to appointments when necessary.
• Perform additional tasks as assigned by supervisors.
• Explore and establish new outreach and testing locations.
• Attend required training sessions, both on-site and off-site.
• Work collaboratively with the community to foster and maintain networks related to HIV and PrEP.
• Engage in outreach activities at events where priority populations gather.

ADDITIONAL DUTIES:

• Follow office protocols regarding attendance, communication, and participation in meetings.
• Possess a valid driver's license, reliable transportation, and current car insurance for community travel.
• Adhere to the organization's dress code and maintain a professional appearance.
• Complete mandatory annual training requirements.
• Ensure respectful and dignified treatment of clients and their families while maintaining confidentiality.
• Wear identification while on duty.
• Communicate effectively and maintain positive relationships with all staff members.
• Represent the organization in a professional manner.
• Comply with ethical business practices and organizational policies.
• Exemplify customer service excellence.

SKILLS AND QUALIFICATIONS:

• Knowledgeable about HIV treatment and care.
• Support organizational initiatives and demonstrate adaptability during changes.
• Pursue opportunities for professional development and learning.
• Ability to manage work tasks efficiently while paying attention to detail.
• Willingness to work flexible hours and attend client appointments as needed.
• Understand and uphold confidentiality guidelines.
• Establish rapport with clients easily.
• Possess strong interviewing and assessment skills, with the ability to work with diverse populations.
• Demonstrate self-discipline and motivation, along with problem-solving capabilities.
• Interact professionally and courteously with clients, providers, and colleagues.

EDUCATION AND EXPERIENCE:

• High school diploma with at least one year of experience in a public-facing role; strong telephone etiquette and ability to engage effectively with patients.
• Minimum one year of direct experience in HIV services or outreach.

LANGUAGE AND COMMUNICATION SKILLS:

• Fluency in reading, writing, and speaking the English language.

WORK ENVIRONMENT:

• The work environment is typically moderate in noise level and may require reasonable accommodations for individuals with disabilities.
• This position may involve various tasks not explicitly listed in the job description, and employees are expected to comply with reasonable requests from supervisors.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee may be required to sit, stand, walk, lift, and carry items weighing up to 15 pounds.
• Work may involve outdoor activities and require flexibility in scheduling, including evenings and weekends.
• Local travel during business hours is primarily expected.

Priority Health Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ethnicity, citizenship status, religion, age, gender identification, pregnancy, marital or familial status, gender or sexual orientation, veteran, or military status, physical or mental disability, genetic information, or on the basis of any other status protected by law, and in compliance with applicable federal, state and local laws.