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Overnight Guest Services Coordinator

2 months ago


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Job Overview

The Four Points by Sheraton Charlotte-Lake Norman is seeking a dedicated part-time Night Auditor to ensure exceptional service for our overnight guests while managing nightly financial tasks.

Position Summary

A typical shift for a Night Auditor commences in the late evening and extends into the early morning hours. In this role, you will handle routine financial reconciliations, complete daily administrative tasks, and generate shift reports pertinent to the hotel's financial activities.

Key Responsibilities:

  • Conduct nightly financial balancing tasks
  • Manage daily administrative paperwork
  • Prepare and submit shift reports
  • Deliver outstanding service to guests throughout the night
  • Occasionally maintain the lobby area and dispose of waste

Qualifications for Success:

  • Comfortable working independently
  • Ability to thrive in a fast-paced environment
  • Strong attention to detail
  • Willingness to work a flexible schedule, including weekends and holidays

Employee Benefits:

  • 401(k) plan with company matching
  • Employee Assistance Program
  • Referral Program - Earn rewards for successful referrals
  • Employee Recognition Program - earn gift cards
  • Discounts for employees
  • On-Demand Pay - Access to earned wages prior to regular paydays
  • Double-time pay on company holidays
  • Discounts at Marriott Brand Hotels

Essential Requirements:

  • Strong attention to detail
  • Previous hotel experience is preferred
  • Experience in Night Audit is preferred
  • Availability to work weekends and holidays

About Our Company:

Aileron Management is committed to empowering our associates in their career journeys. We believe that when our employees grow, we all benefit. Our work environment is engaging, our benefits are competitive, and we offer numerous opportunities for career advancement. We value genuine passion for service and teamwork.

Work Environment:

This position operates within a professional office setting, utilizing standard office equipment.

Physical Requirements:

While performing the duties of this role, the employee may occasionally need to stand, walk, sit, use hands for handling objects, reach with arms, climb stairs, and communicate effectively. The employee must be able to lift or move office supplies weighing up to 20 pounds.

Additional Information:

This job description is intended to provide a general overview of the responsibilities and requirements of the position. Duties and responsibilities may change at any time with or without notice.