Customer Service Representative

3 weeks ago


Huntersville, North Carolina, United States SpareTime Entertainment Full time

About Us

SpareTime Entertainment is a leading entertainment centre providing an engaging experience for guests of all ages.

Job Description

We are seeking a highly skilled Customer Service Representative to join our team at our fun centre. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our guests, ensuring their experience is enjoyable and memorable.

Key Responsibilities

  1. Provide professional and courteous service to guests, adhering to our Spare Time Service Standards (Code of Conduct).
  2. Greet guests, determine their needs, and provide start-up instructions as necessary.
  3. Answer guest inquiries over the phone and in person, providing accurate information.
  4. Inform guests of upcoming promotions, specials, and events.
  5. Operate the POS System with confidence, making accurate transactions while working at the lanes, collecting payments, returning change, and printing reports or scores.
  6. Issue, record, and redeem gift certificates, coupons, etc., according to company policy.
  7. Balance receipts, count cash, and complete daily shift paperwork.
  8. Manage lane inventory and assist with lane turnover tasks.
  9. Maintain a clean, organized, and presentable area.
  10. Communicate with pit crews, operate call buttons, relay information, log calls, and check response time.
  11. Perform various duties related to vending machines, including removing, counting, and recording vending money, restocking items, etc.
  12. Perform opening and closing duties as required.
  13. Monitor guests for rule violations.
  14. Report all company violations to management.

Requirements

  • High school diploma or equivalent is preferred.
  • 6+ months of previous entertainment centre, hospitality, or retail experience is required.

Work Environment

Our fun centre is a fast-paced environment with loud noise levels and lighting effects such as lasers and strobes. You will work with large crowds and children.

Physical Demands

The physical demands of this role include standing and walking for extended periods, lifting up to 50 pounds, and working long hours with frequent weekend shifts.

Estimated Salary

$45,000 - $60,000 per year, depending on location and experience.

Why Join Us?

SpareTime Entertainment offers a dynamic work environment, opportunities for career growth, and a competitive salary and benefits package.

How to Apply

Apply in person or submit your resume and cover letter to our HR department.



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