Overnight Guest Services Specialist

2 months ago


Huntersville, North Carolina, United States Aileron Management LLC Full time
Job Overview

The Four Points by Sheraton Charlotte-Lake Norman is seeking a dedicated part-time Night Auditor to ensure exceptional service for our overnight guests while executing essential nightly financial tasks.

Position Responsibilities

As a Night Auditor, your shift will typically commence in the late evening and extend into the early morning hours. Your role will encompass routine financial reconciliations, completion of daily administrative tasks, and preparation of shift reports pertinent to the hotel's financial activities.

Key Responsibilities Include:

  • Conduct nightly financial balancing activities
  • Manage daily administrative documentation
  • Prepare and finalize shift reports
  • Deliver outstanding service to guests throughout the night
  • Occasionally maintain the lobby area and manage waste disposal

Success Factors for This Role:

  • Strong ability to work independently
  • Capability to thrive in a dynamic environment
  • Meticulous attention to detail
  • Flexibility to work varied schedules, including weekends and holidays

Employee Benefits

  • 401(k) plan with company contribution
  • Access to Employee Assistance Programs
  • Referral bonuses for successful candidate recommendations
  • Employee Recognition initiatives with rewards
  • Discounts on hotel stays
  • On-Demand Pay options for early wage access
  • Enhanced pay rates on designated company holidays
  • Discounts at Marriott properties

Qualifications

  • Strong attention to detail
  • Prior experience in the hotel industry is preferred
  • Experience in Night Audit functions is advantageous
  • Willingness to work during weekends and holidays

About Our Company

Aileron Management is committed to fostering the growth of our associates as they pursue fulfilling careers. Our culture is engaging, our benefits are competitive, and we offer numerous opportunities for professional advancement. Our collective passion for service unites us. If this resonates with you, we encourage you to explore a rewarding career with us.

Work Environment

This position is based in a professional office setting, where standard office equipment is routinely utilized.

Physical Requirements

While fulfilling the responsibilities of this role, the employee may be required to stand, walk, sit, handle objects, reach, climb stairs, and communicate effectively. Occasionally, the employee may need to lift or move office supplies weighing up to 20 pounds.

Additional Information

Please note that this job description is not exhaustive and may be subject to change at any time.



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