IT Support Specialist

4 weeks ago

Lexington, Kentucky, United States NIdec Motor Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Nidec Motor. As a key member of our technical operations team, you will be responsible for providing top-notch support to our end-users, ensuring the smooth operation of our hardware and software systems.

Key Responsibilities
  • Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
  • Document current procedures and processes.
  • Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts.
  • Identify and deliver required hardware service levels according to company policies.
  • Liaise with, and provide training and support to, end users and staff on equipment operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding hardware problems.
  • Maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Maintain an inventory of all routers, switches, bridges, server boxes, cabling, and other networking equipment.
  • Document instances of hardware failure, repair, installation, and removal.
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • If necessary, liaise with third-party support and equipment vendors.
  • Recommend, schedule, and perform hardware and peripheral equipment improvements, upgrades, and repairs.
Requirements
  • Formal Education & Certification: Computer Science, Information Technology, or Management Information Systems major.
  • Minimum GPA of 3.0.
  • Knowledge & Experience: Comprehensive hands-on hardware troubleshooting experience.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation, and OEM guides.
  • Ability to conduct research into hardware products and issues as required.
  • Personal Attributes: Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Ability to present ideas in user-friendly language.
  • Understanding of the organization's goals and objectives.
  • Self-motivated and directed.
  • Keen attention to detail.
  • Analytical and problem-solving abilities.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation.
Work Conditions

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.

Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

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