Sales Associate

4 days ago

Grapevine, Texas, United States Tapestry Full time
About the Role

We are seeking a highly motivated and experienced Sales Associate to join our team at Kate Spade, a global lifestyle brand that designs extraordinary things for the everyday. As a Sales Associate, you will be responsible for delivering exceptional customer service, driving sales, and building strong relationships with clients.

Key Responsibilities
  • Client & Service Expert: Achieve individual sales goals, develop strong product knowledge across all categories, and ensure exemplary customer service by delivering the ultimate kate spade experience.
  • Leadership Presence: Achieve personal sales goals, partner with Store Manager and Assistant Manager to elevate selling culture, and initiate business-driving events in store.
  • Building Brand Equity: Understand and communicate the kate spade new york brand aesthetic, brand philosophy, and lifestyle to the sales team and customer, build strong relationships with clients as a brand ambassador, and communicate client feedback to Store Manager and Assistant Manager.
  • Operational Excellence: Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing facility.
Requirements
  • Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with clients, colleagues, and management.
  • Proven Ability and Contribution to an Elevated Selling Culture: A proven track record of driving sales and building strong relationships with clients, with a strong understanding of luxury retail and high-end fashion.
  • Elevated Sense of Personal Style: A keen eye for fashion and a strong understanding of the kate spade brand aesthetic and lifestyle.
  • Minimum 2-3 Years' Experience in Luxury Goods or a Comparable Retail Environment: A minimum of 2-3 years' experience in luxury retail or a comparable environment, with a strong understanding of sales and customer service principles.
  • Bachelor's Degree in a Related Field (Preferred): A bachelor's degree in a related field, such as fashion, business, or marketing.
Competencies for All Employees
  • Courage: The ability to provide current, direct, complete, and actionable positive and corrective feedback to others, and to face up to people problems quickly and directly.
  • Creativity: The ability to come up with new and unique ideas, and to make connections among previously unrelated notions.
  • Customer Focus: The ability to dedicate oneself to meeting the expectations and requirements of internal and external customers, and to establish and maintain effective relationships with customers and gain their trust and respect.
  • Dealing with Ambiguity: The ability to effectively cope with change, and to shift gears comfortably.
  • Drive for Results: The ability to be counted on to exceed goals successfully, and to be one of the top performers.
  • Interpersonal Savvy: The ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization, and to build constructive and effective relationships.
  • Learning on the Fly: The ability to learn quickly when facing new problems, and to analyze both successes and failures for clues to improvement.

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