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Sales Associate II

2 months ago

Grapevine, Texas, United States Tapestry Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Tapestry's Grapevine Mills store in Grapevine, Texas. As a Sales Associate, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Provide personalized service to customers, understanding their needs and preferences to make informed product recommendations.
  • Build credibility and trust with customers by staying up-to-date on market trends, industry developments, and product knowledge.
  • Support a collaborative and inclusive work environment, working effectively with colleagues and supervisors to achieve sales goals.
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell products.
  • Stay organized and manage multiple tasks simultaneously, prioritizing customer needs and sales goals.
Requirements
  • Bilingual candidates are preferred, with proficiency in Mandarin and English.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Basic computer skills, including proficiency in cash register systems and mobile POS.
  • High school diploma or equivalent, with a college degree preferred.
  • 1-3 years of previous selling experience in a luxury retail service environment, with knowledge of fashion trends and competition.
Competencies
  • Drive for Results: Consistently meets and exceeds sales goals, with a strong focus on customer satisfaction.
  • Customer Focus: Prioritizes customer needs and preferences, providing personalized service and product recommendations.
  • Interpersonal Savvy: Builds strong relationships with customers and colleagues, with excellent communication and interpersonal skills.
  • Learning on the Fly: Quickly adapts to new situations and challenges, with a strong desire to learn and improve.
  • Perseverance: Consistently meets deadlines and achieves goals, with a strong work ethic and determination.