Patient Care Coordinator

3 weeks ago


Arvada, Colorado, United States Optum Full time

About the Role:

We are seeking a skilled Patient Care Coordinator to join our team at Optum. As a Patient Care Coordinator, you will play a vital role in ensuring the smooth operation of our healthcare services.

Key Responsibilities:

  • Greets patients and visitors, managing wait times and providing a positive first impression of our organization.
  • Completes check-in and check-out tasks, including insurance verification, pre-authorizations, and document copying.
  • Collects co-payments, co-insurance, and deductibles, and issues receipts.
  • Manages the cashier box and daily deposits according to company policies.
  • Processes walk-in patients and visitors, answering phones and scheduling appointments.
  • Handles cash transactions, counting money at high volumes and performing mathematical computations.
  • Ensures all correspondence is scanned and/or filed, processes requests for medical records release, and maintains appropriate logs.
  • Establishes and maintains effective working relationships with patients, employees, and the public.

What We Offer:

  • A competitive base pay and comprehensive benefits package.
  • A full and comprehensive benefit program, including medical, dental, and vision insurance.
  • Performance rewards and a management team committed to your success.
  • Opportunities for career growth and development.

Requirements:

  • High School Diploma or equivalent.
  • 1+ years of customer service experience with strong communication skills.
  • Intermediate level of proficiency with Microsoft Office applications.
  • Ability to travel 10% of the time for coverage at other clinics as needed.

Preferred Qualifications:

  • 1+ years of experience with electronic health records.
  • 1+ years of related healthcare experience, including scheduling experience.
  • 1+ years of experience handling and triaging telephone calls and a multi-system phone line.
  • Knowledge of medical terminology.

Soft Skills:

  • Ability to work independently and as a team, with good judgment and accountability.
  • Demonstrated ability to work well with healthcare providers.
  • Strong organizational and time management skills.
  • Ability to multi-task and prioritize tasks to meet deadlines.
  • Ability to work well under pressure in a fast-paced environment.


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