Enrollment Coordinator Specialist

2 days ago

Andover, Massachusetts, United States IWP Full time
{"title": "Enrollment Coordinator", "description": "Key Responsibilities

As an Enrollment Coordinator at IWP, you will be the first point of contact for injured individuals, educating and enrolling them into our services. This role requires strong problem-solving, organizational, and time-management skills, as well as exceptional attention to detail and excellent oral and written communication skills.

What You'll Do
  • Interact with patients via inbound and outbound calls to educate them on IWP services and benefits.
  • Gather detailed information from callers and input data into our internal database.
  • Follow up with patients, doctors, and law offices to ensure prescriptions are received in a timely fashion.
  • Effectively manage work queues and comply with our quality assurance program to consistently meet required expectations.
  • Work closely with the sales, enrollment, and pharmacy departments to resolve any issues that may prevent new patients' medications from shipping the same day.
  • Take initiative to go above and beyond to assist our new patients.
What You'll Need to Succeed
  • Strong problem-solving, organizational, and time-management skills.
  • Exceptional attention to detail and excellent oral and written communication skills.
  • Ability to prioritize tasks in a fast-paced team environment.
  • Effective and accurate documentation skills.
  • Ability to adapt effectively to frequent changes.
  • Bilingual in Spanish.
Make a Difference with IWP

IWP is proud to be THE Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers' compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP, we value our employees and strive for a culture of teambuilding, open-mindedness, and fun. If you're passionate about making a difference in the lives of injured workers, we'd love to hear from you. Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development. IWP is an Equal Opportunity Employer and is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures.", "lang_code": "en"}

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