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Loan Settlement Specialist

2 months ago

Andover, Massachusetts, United States Virtual Full time
Job Title: Customer Service Specialist

Virtual is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our Middle Office team, you will be responsible for overseeing Trade Settlement client relationships and providing excellent customer service and loan settlement services to our growing client base.

Key Responsibilities:
  • Oversee client portfolio(s)/Agency trades in our loan Trade Closing outsourcing services
  • Proactively manage and effectively communicate with internal and external clients
  • Manage counterparty's expectations to receive and review primary/secondary par and distressed trade documentation
  • Coordinate trade closings among clients, counterparties, and agents – may include coordination with legal counsel for distressed and/or participations
  • Review trade documents, including trade confirm, assignment agreements, and funding memos for discrepancies prior to settlement including using third-party systems
  • Manage outstanding trades and maintain comments per client expectation
  • Deliver closing packets to custodians and clients before the stated deadlines
Requirements:
  • Knowledge of par and distressed loans and the documentation
  • Knowledge of trade fee calculations
  • Ability to read and interpret credit agreements
  • Experience with daily loan transactions
  • Exposure to ClearPar/VTS/Markit WSO systems a plus
Education and Experience:
  • BA or BS in a related field or equivalent work experience in the financial field
  • Commercial awareness

We are looking for a highly motivated and detail-oriented individual who can work accurately and timely, with a strong customer service focus. If you have a passion for delivering excellent customer service and are looking for a challenging role in the financial services industry, please apply.