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Service Operations Coordinator

2 months ago

Seattle, Washington, United States COSCO Fire Protection Full time
Service Administrator - Service

Overview:
We are seeking a dedicated Service Administrator to join our team. This role is essential in facilitating communication between customers, staff, and stakeholders, ensuring smooth operations within our organization. The position encompasses responsibilities such as organizing service appointments, coordinating necessary materials, overseeing operational processes, participating in meetings, and managing accounts receivable.

Key Responsibilities:
  • Act as the primary liaison for customer inquiries and service requests.
  • Schedule and coordinate service calls efficiently.
  • Manage and track materials required for service operations.
  • Attend and contribute to meetings focused on service improvement.
  • Handle accounts receivable and maintain accurate records.
Qualifications:
  • Associate's Degree is mandatory; Bachelor's Degree is advantageous.
  • Experience in a customer service capacity is essential.
  • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Skills:
  • Exceptional attention to detail and organizational skills.
  • Ability to work independently as well as collaboratively within a team.
  • Reliability and a strong work ethic are crucial.