Service Operations Coordinator
2 weeks ago
Linder Industrial Machinery Company stands out as a leading dealer in heavy machinery, offering a diverse range of new, used, and rental equipment across multiple states. Our dedication to providing exceptional industrial machinery solutions is reinforced by our partnerships with top-tier equipment manufacturers.
Position Summary:
The Service Operations Coordinator plays a crucial role in supporting both Field and Shop Service supervisors.
Key Responsibilities:
- Ensure daily submission of technician time and documentation.
- Initiate and manage work orders, adjusting job segments as necessary based on changes in scope or estimates.
- Communicate effectively with PSRs and clients regarding updates on estimates and scope alterations.
- Maintain comprehensive records of communications to keep clients informed about the work being performed.
- Assist technicians with follow-ups on the status of assigned work orders.
- Oversee work orders, ensuring all documentation, including write-ups, eTime, and job photos, are prepared for supervisor review.
- Manage warranty repairs, ensuring all necessary documentation is available for claims.
- Provide feedback to Field and Shop Supervisors regarding employee performance evaluations and training requirements.
- Report any rework or non-productive activities by technicians to the Field and Shop Supervisors.
- Keep supervisors updated on problematic jobs prior to invoicing.
Qualifications:
- High School diploma or GED with at least two years of vocational or technical education.
- A minimum of five years' experience as a heavy equipment technician.
- Strong computer proficiency.
- Excellent interpersonal communication skills.
- General understanding of maintenance, repair processes, parts department operations, and customer requirements.
Linder Industrial Machinery Company is committed to equal opportunity employment, ensuring that all qualified candidates receive fair consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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