Field Service Operations Supervisor

2 weeks ago


Pembroke Pines, Florida, United States Linder Industrial Machinery Company Full time
Job Overview

Linder Industrial Machinery Company stands out as a leading provider of heavy machinery solutions, offering a diverse range of new, used, and rental equipment across multiple locations. Our partnerships with renowned equipment manufacturers such as Komatsu, BOMAG, and others reinforce our commitment to excellence in the industry.

Position Title: Field Service Operations Supervisor

Reporting To: Service Manager

Position Summary:

The Field Service Operations Supervisor is tasked with overseeing the scheduling of field activities, ensuring effective communication with both external and internal customers regarding repair processes, and upholding the company's operational policies.

Key Responsibilities:

  • Coordinate field repairs, services, and maintenance tasks for equipment.
  • Lead troubleshooting, inspection, repair, and testing operations in the field.
  • Establish and manage daily repair schedules for field personnel.
  • Create work orders and supervise the procurement of necessary parts and materials, ensuring accurate information is provided for work order closure and invoicing.
  • Maintain ongoing communication with customers, offering repair estimates, change recommendations, scheduling, and completion timelines for field services.
  • Collaborate with internal departments by sharing repair estimates, change recommendations, and scheduling details.
  • Monitor the maintenance status of all rental units in the field.
  • Oversee the condition of new equipment during receiving, pre-delivery, and delivery phases, maintaining all relevant records.
  • Provide scheduling for external vendors and manufacturers.
  • Manage specialized tooling used in the field, ensuring tools are maintained and updated as necessary.
  • Track failed parts removed from machines in the field, adhering to company guidelines for customer, internal, or warranty repairs.
  • Ensure the maintenance of field technician service vehicles, lube trucks, and other service department vehicles, focusing on safety and repair needs.

Qualifications:

  • Associate Degree or equivalent experience in a related field.
  • A minimum of five years' experience as a heavy equipment technician.
  • Strong written and verbal communication skills.
  • Comprehensive understanding of mechanical, hydraulic, electrical, and structural systems.
  • Familiarity with the company's parts ordering and work order systems.
  • Proficiency in Microsoft Word, Excel, and other relevant software applications.
  • Exceptional organizational skills.

Linder Industrial Machinery Company is committed to equal opportunity employment, ensuring that all qualified applicants receive consideration without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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