Customer Service Representative

17 hours ago


Billings, Montana, United States NorthWestern Energy Full time
About this role:

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Care team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Provide customer service via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work effectively in a team environment to achieve customer satisfaction and business objectives
  • Meet or exceed performance standards, as determined by NorthWestern Energy
  • Adhere to quality assurance procedures, including call monitoring

Requirements:

  • High school diploma or equivalent
  • Successful completion of training program
  • Demonstrate and maintain good safety record
  • Proficiency with Microsoft Office suite and other computer applications
  • Excellent attendance record
  • Valid driver's license and satisfactory driving record

What we offer:

  • Competitive pay and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to apply:

Apply online at [insert link] or contact our HR department at [insert contact information].



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