Customer Service Representative

4 weeks ago


Billings, Montana, United States Enterprise Mobility Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Enterprise Mobility Inc. As a key member of our airport team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and enjoyable experience.

Key Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned

Requirements:

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

What We Offer:

  • Competitive compensation package
  • Paid time off
  • Health, dental, vision insurance; life insurance; prescription coverage
  • Employee discounts on car rentals, car purchases, and more
  • 401(k) retirement plan with company match and profit sharing

Work Schedule:

  • Thursday - Monday, 10am - 7pm
  • Thursday - Monday, 9am - 6pm

About Us:

Enterprise Mobility Inc is a family-owned, world-class portfolio of brands and leading provider of mobility solutions worldwide. We operate a global network with 80,000 dedicated team members across nearly 100 countries, and more than 2.1 million vehicles taking our customers where they want to go.



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