Patient Advocacy Coordinator

2 weeks ago

Sugar Land, Texas, United States Memorial Hermann Health System Full time

Overview:
At Memorial Hermann, we are dedicated to achieving a unified objective of providing exceptional, efficient healthcare while ensuring outstanding experiences for every individual in our community.

We recognize that our employees are integral to this mission. When our team members feel valued, heard, and supported, they are empowered to create remarkable moments that surpass expectations, all while emphasizing safety, compassion, personalization, and efficiency.

If you are looking to elevate your career and play a role in our vision of fostering healthier communities for today and future generations, we invite you to explore this opportunity.

Position Summary:
This role is essential in serving as a bridge between patients, their families, and the hospital personnel, effectively representing the administration of the hospital. The position provides a channel through which patients can address concerns, issues, and unmet expectations.

The individual will assist patients in understanding hospital policies and procedures while actively pursuing resolutions to identified issues and concerns from patients and their families.

Key Responsibilities:

  • Lead daily patient interactions, manage special requests, and address grievances from patients and families.
  • Act as the primary liaison among patients, their families, hospital staff, and physicians to resolve patient-related concerns.
  • Investigate and coordinate solutions for patient grievances or concerns raised by patients and families.
  • Make informed decisions regarding patient reimbursement concerns and adjust balances based on customer experiences.

Manage various projects by collaborating with relevant staff, analyzing data, overseeing project budgets, developing solutions, implementing plans, and monitoring progress on initiatives such as:

  • Patient Station
  • VIP Program
  • Service Recovery
  • Patient Relations Volunteers
  • Customer Experience Tracking

Provide interpreter services as required.

Serve as a role model by conducting customer service training, orientation, and managing the complaint resolution process while guiding staff to enhance their skills.

Identify grievances that meet hospital and regulatory standards, coordinate research, analyze data, and ensure effective resolution.

Oversee and direct the activities of the Patient Relations Volunteer staff.

Ensure the safety of patients, staff, and visitors by adhering to all Memorial Hermann policies, procedures, and standards, while managing time, supplies, productivity, and service quality within budgetary constraints.

Encourage personal professional growth by fulfilling mandatory and continuing education requirements, supporting departmental goals that contribute to the organization's success, and serving as a mentor and resource for less experienced staff.

Demonstrate a commitment to caring for every community member by fostering compassionate and personalized experiences. Exemplify Memorial Hermann's service standards by delivering safe, caring, personalized, and efficient experiences to patients and colleagues.

Other responsibilities as assigned.

  • Patient Referral Coordinator

    1 week ago

    Sugar Land, Texas, United States Samaritan Nursing and Rehab Full time

    Samaritan Nursing & Rehab - UNDER NEW OWNERSHIPJoin our dedicated team as a Patient Referral Coordinator at Samaritan Nursing & Rehab, where we prioritize care, compassion, and respect for our senior residents.Affordable Health Insurance OptionsPaid Time Off for Vacation and IllnessSupportive Work Environment401k with 10% Matching ContributionsPaid...

  • Patient Assessment Coordinator

    1 day ago

    Sugar Land, Texas, United States PAM Health, LLC Full time

    About the RolePAM Health, LLC is seeking a highly skilled Patient Assessment Coordinator to join our team. As a key member of our clinical operations team, you will play a critical role in ensuring the accuracy and timeliness of patient data collection and reporting.Key ResponsibilitiesCoordinate the collection and review of patient data for the Prospective...

  • Healthcare Patient Services Coordinator

    2 weeks ago

    Sugar Land, Texas, United States HearingLife Full time

    Job Overview:HearingLife is a prominent national hearing care organization and a proud member of the Demant Group, a worldwide leader in hearing health solutions with a legacy of care, health, and innovation since 1904. With over 600 hearing care centers across 42 states, we are dedicated to a scientific and results-driven approach to hearing healthcare,...

  • LVN Coordinator

    5 days ago

    Sugar Land, Texas, United States BrightStar Care of Sugar Land Full time

    Job SummaryBrightStar Care of Sugar Land is seeking a skilled Licensed Vocational Nurse (LVN) to join our team as a Coordinator - Intake Specialist. In this role, you will be responsible for managing patient intake, staffing, and process management. If you are a motivated and detail-oriented LVN looking for a challenging and rewarding career, we encourage...

  • Clinical Care Coordinator

    5 days ago

    Sugar Land, Texas, United States Houston Methodist Sugar Land Hospital Full time

    Job SummaryHouston Methodist Sugar Land Hospital is seeking a highly skilled Patient Care Navigator to join our team. As a key member of our healthcare team, the Patient Care Navigator will play a vital role in ensuring that patients receive the highest level of care and support throughout their journey.Key ResponsibilitiesDevelop and Implement Care Plans:...

  • Advanced Clinician

    11 hours ago

    Sugar Land, Texas, United States Houston Methodist Specialty Physician Group Full time

    Job SummaryHouston Methodist Specialty Physician Group is seeking a highly skilled and experienced Senior Staff Registered Nurse to join our team. As a clinical leader, this individual will be responsible for providing exceptional patient care and leading our nursing team to deliver high-quality, patient-centered care.Key ResponsibilitiesLeadership and...

  • Acute Care Nurse Specialist

    2 weeks ago

    Sugar Land, Texas, United States Houston Methodist Full time

    Position Overview:At Houston Methodist, the Acute Care Nurse Specialist is entrusted with the role of a licensed registered nurse and healthcare provider, delivering comprehensive patient care, which encompasses diagnosis, treatment, and consultation while fostering and enhancing patient health. This role may encompass both inpatient and outpatient settings,...

  • Workers Compensation Account Executive

    4 days ago

    Sugar Land, Texas, United States PAM Health Rehabilitation Hospital of Sugar Land Full time

    **Job Summary**The Workers Compensation Account Executive will utilize a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality and cost-effective...

  • Licensed Speech-Language Pathologist SLP

    11 hours ago

    Sugar Land, Texas, United States EmpowerMe Wellness Full time

    Job Summary:We are seeking a highly skilled Speech-Language Pathologist to join our team at EmpowerMe Wellness. As a Speech-Language Pathologist, you will be responsible for providing speech-language pathology and wellness services to older adults in a senior living community. You will work closely with a multidisciplinary team to conduct assessments,...

  • Licensed Vocational Nurse Coordinator

    5 days ago

    Sugar Land, Texas, United States BrightStar Care of Sugar Land Full time

    Job SummaryBrightStar Care of Sugar Land is seeking a skilled Licensed Vocational Nurse (LVN) to join our team as an Intake Coordinator. As an LVN, you will play a vital role in our intake process, working closely with our team to ensure seamless patient care.ResponsibilitiesConduct thorough patient assessments and develop individualized care...

  • Behavioral Health Specialist

    3 days ago

    Sugar Land, Texas, United States Nurocoach Medical Group P LLC Full time

    Job Opportunity at Nurocoach Medical Group P LLCJob Title: Behavioral Health SpecialistJob Type: Full-time, Part-time, ContractLocation: Hybrid remote in Sugar Land, TX 77478Job Description:Job SummaryNurocoach Medical Group P LLC is seeking a skilled Behavioral Health Specialist to join our team. As a Behavioral Health Specialist, you will provide...

  • Pharmaceutical Care Coordinator

    2 weeks ago

    Sugar Land, Texas, United States Cardinal Health Full time

    Position OverviewThe role of the Clinical Pharmacist Specialist within Cardinal Health is integral to the effective management of pharmacy services in a hospital setting. This position is focused on ensuring the safe and efficient distribution of medications to patients, while also providing expert guidance to healthcare teams.Key ResponsibilitiesUtilizes...

  • Nurse (Clinical/Pediatric)

    4 weeks ago

    Sugar Land, Texas, United States Military Treatment Facilities Under Dha Full time

    Serve as a Pediatric Development and Genetics Nurse for the Department of Pediatrics. Provide specialized nursing care to pediatric patients and serve as the central resource professional for the coordination of care of the pediatric patient. Assess, Monitor, schedule, coordinate, educate and assist with procedures as indicated by assigned Pediatric...

  • Supervisory Social Worker

    1 month ago

    Sugar Land, Texas, United States Military Treatment Facilities Under Dha Full time

    Independently plans and carries out assigned duties in accordance with general psychological theories, techniques and professional practice standards. Coordinate with a variety of organizations to collaborate and assist with the multidisciplinary treatment of patients. Assess and provide crisis intervention for Soldiers. Screen and interview patients....

  • Experienced Oncology Infusion Registered Nurse

    5 days ago

    Sugar Land, Texas, United States US Oncology, Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Oncology Infusion Registered Nurse to join our team at US Oncology, Inc. This is a challenging and rewarding role that requires a strong commitment to delivering high-quality patient care.Key ResponsibilitiesPlan, implement, and coordinate patient care to ensure seamless delivery of...

  • Supervisory Social Worker

    2 months ago

    Sugar Land, Texas, United States Military Treatment Facilities Under Dha Full time

    Serve as a Supervisory Social Worker (Clinical), in Behavioral Health (BH), independently plans and carries out assigned duties in accordance with general psychological theories, techniques and professional practice standards. Coordinate with a variety of organizations to collaborate, and assist with the multidisciplinary treatment of patients. Participate...

  • Lead Oncology Clinic Registered Nurse

    2 weeks ago

    Sugar Land, Texas, United States US Oncology, Inc Full time

    Senior Oncology Clinic Registered Nurse (RN)OverviewUS Oncology, Inc. is seeking a Senior Oncology Clinic Registered Nurse (RN) to provide exceptional care in our oncology clinic. This role is pivotal in delivering comprehensive nursing services to our patients.Our organization is dedicated to treating patients with the utmost respect and compassion,...

  • Lead Oncology Clinic Registered Nurse

    1 week ago

    Sugar Land, Texas, United States US Oncology, Inc Full time

    Senior Oncology Clinic Registered Nurse (RN)OverviewUS Oncology, Inc. is seeking a Senior Oncology Clinic Registered Nurse (RN) to enhance our dedicated team. This role will focus on delivering exceptional care in an oncology clinic setting.Our organization is committed to treating our patients and staff with the utmost respect and compassion, fostering a...

  • Lead Oncology Clinic Registered Nurse

    1 week ago

    Sugar Land, Texas, United States US Oncology, Inc Full time

    Senior Oncology Clinic Registered Nurse (RN)OverviewUS Oncology, Inc. is seeking a Senior Oncology Clinic Registered Nurse (RN) to enhance our dedicated team. This role will be pivotal in delivering exceptional care to our patients.As one of the premier oncology providers, we are committed to treating our patients and staff with the utmost respect and...

  • Lead Oncology Clinic Registered Nurse

    1 week ago

    Sugar Land, Texas, United States US Oncology, Inc Full time

    Senior Oncology Clinic Registered Nurse (RN)OverviewUS Oncology, Inc. is seeking a Senior Oncology Clinic Registered Nurse (RN) to enhance our dedicated team. This role is essential in providing exceptional care to our patients.As a leading community oncology provider, we are committed to delivering high-quality, patient-centered care. Our mission is to...