Telehealth Clinic Front Desk Coordinator and Patient Support Specialist
2 weeks ago
Job Summary:
Nirvana Healthcare Management Services is seeking a highly skilled and organized Front Desk Coordinator to join our team. As a key member of our virtual clinic, you will be responsible for providing exceptional patient support and ensuring a seamless check-out process for patients concluding their televisits.
Essential Duties and Responsibilities:
· Patient Support:
- Greet patients warmly and professionally via tele platform.
- Assist patients with the check-in process, ensuring they have completed any necessary paperwork and are comfortable with the technology.
- Provide technical support and troubleshooting assistance with the telemedicine platform as needed.
- Manage patient flow and ensure a smooth transition to their telehealth appointments.
· Check-Out and Administrative Support:
- Schedule follow-up appointments (televisits or in-person as needed) and confirm future appointments in accordance with departmental guidelines.
- Provide patients with clear and concise instructions regarding follow-up appointments and necessary referrals and provider's orders.
- Smartly schedule diagnostic tests in accordance with appropriate workflow system.
- Communicates promptly and clearly all problems, concerns, and issues to the Office Supervisor or Director.
- Answer basic patient questions and direct them to appropriate resources or staff members for further assistance.
- Maintain patient confidentiality and adhere to HIPAA regulations.
- Assist with other front desk tasks as needed, such as no shows/missed appointments, late connections, letters.
- Maintain a clean and organized reception area.
- Perform other duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- Previous experience in a medical office setting required, particularly with patient check-out procedures.
- Strong customer service and communication skills, both verbal and written.
- Proficient in basic computer skills and electronic health record (EHR) systems.
- Comfortable with technology and able to assist patients with basic troubleshooting of tablets or telehealth equipment.
- Ability to multitask and work efficiently in a fast-paced environment.
- Excellent attention to detail and organizational skills.
- Knowledge of medical terminology and billing practices is a plus.
- Bilingual Spanish/English speaking.
Job Type: Full-time
Pay: From $20 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Primary Care
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
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