Telehealth Clinic Front Desk Coordinator and Patient Support Specialist

2 weeks ago


Orange, New Jersey, United States Nirvana Healthcare Management Services Full time
Job Description

Job Summary:

Nirvana Healthcare Management Services is seeking a highly skilled and organized Front Desk Coordinator to join our team. As a key member of our virtual clinic, you will be responsible for providing exceptional patient support and ensuring a seamless check-out process for patients concluding their televisits.

Essential Duties and Responsibilities:

· Patient Support:

  • Greet patients warmly and professionally via tele platform.
  • Assist patients with the check-in process, ensuring they have completed any necessary paperwork and are comfortable with the technology.
  • Provide technical support and troubleshooting assistance with the telemedicine platform as needed.
  • Manage patient flow and ensure a smooth transition to their telehealth appointments.

· Check-Out and Administrative Support:

  • Schedule follow-up appointments (televisits or in-person as needed) and confirm future appointments in accordance with departmental guidelines.
  • Provide patients with clear and concise instructions regarding follow-up appointments and necessary referrals and provider's orders.
  • Smartly schedule diagnostic tests in accordance with appropriate workflow system.
  • Communicates promptly and clearly all problems, concerns, and issues to the Office Supervisor or Director.
  • Answer basic patient questions and direct them to appropriate resources or staff members for further assistance.
  • Maintain patient confidentiality and adhere to HIPAA regulations.
  • Assist with other front desk tasks as needed, such as no shows/missed appointments, late connections, letters.
  • Maintain a clean and organized reception area.
  • Perform other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • Previous experience in a medical office setting required, particularly with patient check-out procedures.
  • Strong customer service and communication skills, both verbal and written.
  • Proficient in basic computer skills and electronic health record (EHR) systems.
  • Comfortable with technology and able to assist patients with basic troubleshooting of tablets or telehealth equipment.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Excellent attention to detail and organizational skills.
  • Knowledge of medical terminology and billing practices is a plus.
  • Bilingual Spanish/English speaking.

Job Type: Full-time

Pay: From $20 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Medical Specialty:

  • Primary Care

Schedule:

  • Monday to Friday
  • Weekends as needed

Work Location: In person



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