Patient Service Representative
4 weeks ago
Job Summary:
Kessler Institute for Rehabilitation - West (West Orange) is seeking a highly skilled Patient Service Specialist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.
Responsibilities:
- Greets patients and families with a warm and welcoming smile
- Answers phones and responds to patient inquiries in a timely and professional manner
- Assists with patient intake and data entry, ensuring accurate and efficient processing of patient information
- Verifies insurance coverage and pre-authorizes treatments as needed
- Schedules patient appointments and coordinates with healthcare team members to ensure seamless care
- Operates the front office of our outpatient centers, providing a positive and supportive environment for patients and staff
- Supports therapists and therapy assistants with administrative tasks and duties
- Ensures daily cash balancing and weekly banking deposits are accurate and up-to-date
Qualifications:
- High School diploma or equivalent required
- Customer service experience required, with a focus on providing exceptional patient care
- Medical office experience required, with knowledge of insurance verification and medical terminology
About Us:
Kessler Institute for Rehabilitation - West (West Orange) is a leading provider of rehabilitation services, dedicated to helping patients achieve optimal health and well-being. Our team of skilled healthcare professionals is committed to delivering exceptional patient care and support, and we are seeking a highly motivated and compassionate Patient Service Specialist to join our team.
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