Patient Service Representative

4 weeks ago


West Orange, New Jersey, United States Kessler Institute for Rehabilitation - West (West Orange) Full time

Job Summary:

Kessler Institute for Rehabilitation - West (West Orange) is seeking a highly skilled Patient Service Specialist to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Responsibilities:

  • Greets patients and families with a warm and welcoming smile
  • Answers phones and responds to patient inquiries in a timely and professional manner
  • Assists with patient intake and data entry, ensuring accurate and efficient processing of patient information
  • Verifies insurance coverage and pre-authorizes treatments as needed
  • Schedules patient appointments and coordinates with healthcare team members to ensure seamless care
  • Operates the front office of our outpatient centers, providing a positive and supportive environment for patients and staff
  • Supports therapists and therapy assistants with administrative tasks and duties
  • Ensures daily cash balancing and weekly banking deposits are accurate and up-to-date

Qualifications:

  • High School diploma or equivalent required
  • Customer service experience required, with a focus on providing exceptional patient care
  • Medical office experience required, with knowledge of insurance verification and medical terminology

About Us:

Kessler Institute for Rehabilitation - West (West Orange) is a leading provider of rehabilitation services, dedicated to helping patients achieve optimal health and well-being. Our team of skilled healthcare professionals is committed to delivering exceptional patient care and support, and we are seeking a highly motivated and compassionate Patient Service Specialist to join our team.


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