Systems Administrator

2 weeks ago


Coral Gables, Florida, United States InsideHigherEd Full time
About the Role

We are seeking a highly skilled Systems Administrator to join our Digital Transformation and Ancillary Applications team. As a key member of our team, you will be responsible for maintaining the day-to-day technical operations of our assigned platform and related applications.

Key Responsibilities
  • Maintain system administration, configuration, record maintenance, data cleansing, and record deduplication to ensure system efficiency and user satisfaction.
  • Monitor system performance and integrations to identify issues and escalate to the proper channels for review and resolution.
  • Research, test, troubleshoot, and participate in scheduled technical releases and upgrades.
  • Collaborate with team members, core functional leaders, subject matter experts, and end users to create a sense of belonging and ownership among team members.
  • Engage with our community of users by providing support, training, moderating user-generated content, creating community content, and escalating issues to internal teams.
  • Work as part of an Agile team to deliver high-quality solutions and demonstrate Agile behaviors that emphasize collaboration, delivery, reflection, and improvement.
  • Facilitate scrum and Agile methodologies to the larger team and guide others to understand scrum and Agile values, principles, and practices.
  • Create detailed work items, plan and facilitate requirements sessions, and develop detailed system designs to support system requirements.
  • Work with senior team members to identify resources, ensure adequate communication, and mentor student employees/interns by sharing best practices.
Requirements
  • Bachelor's degree in a relevant field.
  • Minimum 3 years of relevant experience, including CRM, system configuration, business analysis, project management, process improvement, and higher education business processes.
  • Advanced knowledge of Microsoft Office tools and Agile background.
  • Scrum master experience and previous experience as a Salesforce system administrator are preferred.
What We Offer

The University of Miami is an Equal Opportunity Employer. We offer a competitive salary, benefits, and a dynamic work environment. If you are a motivated and detail-oriented individual who is passionate about technology and customer service, we encourage you to apply.



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