Contact Center Representative

6 days ago


Greer, South Carolina, United States Greenville Federal Credit Union Full time
Job Description

As a Contact Center Specialist at Greenville Federal Credit Union, you will play a vital role in providing exceptional member account service. Your primary responsibility will be to troubleshoot online banking issues, assist with credit and debit card maintenance, and educate members about our products and services.

Key Responsibilities:

  • Provide clear and concise communication to members regarding their financial needs
  • Resolve member complaints effectively and record interactions accurately in our CRM system
  • Stay updated on credit union policies and procedures to minimize errors and contribute to the team's overall performance
  • Exceed performance targets through continuous learning and professional growth

Requirements:

  • Minimum of one year of service or sales experience in a retail or contact center setting
  • Proficiency in utilizing essential software tools like MS Word, Excel, and Outlook
  • Excellent communication skills and ability to articulate complex financial information in an accessible manner

About Us:

Greenville Federal Credit Union offers a competitive benefits package, including generous PTO, holiday pay, on-demand pay, affordable medical and dental plans, a wide array of ancillary insurance products, a competitive 401-k plan with a generous match, and a friendly work environment that emphasizes service excellence.

We are proud to be an equal opportunity employer and are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.



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