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Sales and Service Representative

2 months ago

Greer, South Carolina, United States Ingersoll Rand Full time
About the Role

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Summary

  • This role includes sales support from the time of inquiry to delivery, which requires parts/equipment identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. As the Sales and Service Representative becomes more experienced, he/she is able to continue to support the outside sales force with lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities

  • Act as key customer contact to provide information to customers on complete sales cycle from order acceptance through delivery.
  • Follow up with customers and outside sales team to provide order status updates.
  • Manage inventory to stocking levels. Receive stock and/or service parts, load and/or off load trucks and coordinate the return of equipment as needed.
  • Ensure the order process is complete and error-free.
  • Manage outside purchases and product transportation expenses effectively and efficiently.
  • Ensure environmental, health and safety compliance.
  • Operate forklift within compliance as needed.
  • Ensure that all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
  • Prepare all sales and activity reports, presentations, studies and research as requested.
  • Mentor peers and share best practices with those less experienced as needed.

Basic Qualifications

  • High School Diploma or GED required; Associate's Degree or higher a plus
  • 2+ years direct to consumer or customer service experience required
  • Proficiency in Microsoft Office computer applications required specifically Outlook and Excel; ability to navigate internal software programs will be needed after hire.
  • SalesForce, CRM, and Oracle experience is a plus
  • Physical ability to lift up to 40lbs

Travel & Work Arrangements/Requirements

This position may be remotely based within the US with occasional travel required for meetings and recruiting events (5-10%).

Key Competencies

  • Technical background highly preferred
  • Excellent verbal and written communication skills
  • Customer service focus – understand the need, solve problems, and respond in an efficient manner
  • Organizational skills – ability to manage time and multi-task.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership — taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.