Hospitality Coordinator
2 months ago
Job Title: Guest Services Coordinator
SouthEast Alaska Regional Health Consortium (SEARHC) is a non-profit health organization that prioritizes the professional development of its employees, viewing them as valuable assets. As a Guest Services Coordinator, you will play a vital role in ensuring the smooth operation of our facilities and providing exceptional service to our patients and guests.
Key Responsibilities:
- Perform administrative tasks such as data entry, filing, and record-keeping.
- Communicate effectively with colleagues and supervisors to ensure seamless coverage and resolve any issues that may arise.
- Provide empathetic and practical support to guests, addressing their needs and concerns in a timely and professional manner.
- Assist patients with various tasks, such as scheduling appointments and providing information about our services.
- Communicate important information to incoming staff during shift changes, ensuring a smooth transition and minimizing disruptions.
- Monitor and address any unresolved issues, escalating them to supervisors as needed.
- Manage time-off requests and approve timecards, ensuring accurate and timely payment.
- Restock office supplies and notify supervisors of any needs, maintaining a well-stocked and organized workspace.
Additional Functions:
Transportation
- Schedule shuttle appointments and maintain a timely schedule, ensuring prompt and efficient transportation for our guests.
- Monitor vehicle maintenance and fuel levels, ensuring our fleet is well-maintained and ready for use.
- Provide transportation to guests as needed, prioritizing their safety and comfort.
Patient Housing
- Manage room reservations and assignments, ensuring accurate and efficient allocation of resources.
- Coordinate with local hotels for overflow housing, ensuring seamless transitions and minimizing disruptions.
- Ensure the cleanliness and readiness of rooms, maintaining a high standard of quality and comfort.
- Assist guests with check-in processes and provide information about our amenities, ensuring a warm and welcoming experience.
- Monitor housing requests and respond promptly, addressing any concerns or issues that may arise.
- Clean and restock kitchen supplies as needed, maintaining a well-stocked and organized kitchen.
Requirements:
- High school diploma or equivalent.
- Valid Alaska Driver's License with a clean driving record.
- 1-2 years of experience in a related field, such as hospitality or customer service.
Skills and Abilities:
- Proficiency in Microsoft Office and other software applications.
- Strong communication and problem-solving skills, with the ability to work independently and as part of a team.
About SEARHC:
SEARHC is dedicated to serving the health needs of Southeast Alaska residents, providing high-quality care and services to our community. As a Guest Services Coordinator, you will have the opportunity to make a meaningful contribution to our organization and advance your career in a dynamic and supportive environment.
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