Hospitality Coordinator

2 months ago


Juneau, Alaska, United States SouthEast Alaska Regional Health Consortium Full time

Job Title: Guest Services Coordinator

SouthEast Alaska Regional Health Consortium (SEARHC) is a non-profit health organization that prioritizes the professional development of its employees, viewing them as valuable assets. As a Guest Services Coordinator, you will play a vital role in ensuring the smooth operation of our facilities and providing exceptional service to our patients and guests.

Key Responsibilities:

  • Perform administrative tasks such as data entry, filing, and record-keeping.
  • Communicate effectively with colleagues and supervisors to ensure seamless coverage and resolve any issues that may arise.
  • Provide empathetic and practical support to guests, addressing their needs and concerns in a timely and professional manner.
  • Assist patients with various tasks, such as scheduling appointments and providing information about our services.
  • Communicate important information to incoming staff during shift changes, ensuring a smooth transition and minimizing disruptions.
  • Monitor and address any unresolved issues, escalating them to supervisors as needed.
  • Manage time-off requests and approve timecards, ensuring accurate and timely payment.
  • Restock office supplies and notify supervisors of any needs, maintaining a well-stocked and organized workspace.

Additional Functions:

Transportation

  • Schedule shuttle appointments and maintain a timely schedule, ensuring prompt and efficient transportation for our guests.
  • Monitor vehicle maintenance and fuel levels, ensuring our fleet is well-maintained and ready for use.
  • Provide transportation to guests as needed, prioritizing their safety and comfort.

Patient Housing

  • Manage room reservations and assignments, ensuring accurate and efficient allocation of resources.
  • Coordinate with local hotels for overflow housing, ensuring seamless transitions and minimizing disruptions.
  • Ensure the cleanliness and readiness of rooms, maintaining a high standard of quality and comfort.
  • Assist guests with check-in processes and provide information about our amenities, ensuring a warm and welcoming experience.
  • Monitor housing requests and respond promptly, addressing any concerns or issues that may arise.
  • Clean and restock kitchen supplies as needed, maintaining a well-stocked and organized kitchen.

Requirements:

  • High school diploma or equivalent.
  • Valid Alaska Driver's License with a clean driving record.
  • 1-2 years of experience in a related field, such as hospitality or customer service.

Skills and Abilities:

  • Proficiency in Microsoft Office and other software applications.
  • Strong communication and problem-solving skills, with the ability to work independently and as part of a team.

About SEARHC:

SEARHC is dedicated to serving the health needs of Southeast Alaska residents, providing high-quality care and services to our community. As a Guest Services Coordinator, you will have the opportunity to make a meaningful contribution to our organization and advance your career in a dynamic and supportive environment.



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