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Patient Referral Specialist

2 months ago

St Louis, Missouri, United States CareSTL Health Full time
Position Overview

CareSTL Health is seeking a dedicated Referral Coordinator to undertake essential administrative responsibilities, provide guidance to individuals requiring services, and communicate vital information to various organizations.

Key Responsibilities:

  • Manage both internal and external referral authorizations while monitoring specialty care referrals to identify patterns in patient adherence to healthcare provider recommendations, ensuring timely access to necessary care.
  • Support hospitals and insurance providers to secure referral authorizations promptly, aiming for optimal health outcomes for patients and their families.
  • Actively engage in performance improvement initiatives, collaborating effectively with team members and maintaining clear communication with insurers and healthcare facilities.
  • Generate monthly reports detailing the status of all referrals, consistently tracking patient referrals to external agencies and maintaining an organized referral log within the electronic medical record (EMR) system.
  • Coordinate services from multiple agencies to benefit clients, assisting patients in navigating potential challenges related to healthcare, financial, or social barriers.

Additional Responsibilities:

  • Establish connections among service providers and demonstrate the ability to work independently.
  • Encourage client accountability in maintaining appointments.
  • Assess client progress in accessing appropriate medical care and other necessary services.
  • Continuously update technical knowledge and skills relevant to the role.

Qualifications:

  • Education: High School Diploma or GED; completion of an accredited Medical Assistant program is preferred.
  • Experience: 1-2 years in a community health center or medical office environment.
  • Other: Current CPR Certification is required; valid registration as a Registered Medical Assistant in Missouri is preferred. Reliable transportation is necessary.

Ideal Candidate Attributes:

  • Strong understanding of patient care principles and techniques.
  • Familiarity with administrative procedures and office systems, including electronic communications.
  • Proficient computer skills, including knowledge of office procedures and terminology.
  • Excellent self-motivation and organizational abilities.
  • Commitment to maintaining confidentiality.
  • Willingness to work across various health center locations.
  • Insight into the complexities of service integration.
  • Proficient in data management utilizing information technology.

Additional Information:

  • Clinic hours are Monday through Friday from 8 a.m. to 5 p.m.
  • Generous paid holiday policy.
  • Comprehensive benefits package available.
  • Public Service Loan Forgiveness program participation.

*At CareSTL Health, we believe healthcare is a right, not a privilege. We are an equal opportunity employer and welcome all applicants without regard to race, color, sex, national origin, religion, veteran, or disability status.*